PocketOwl

PocketOwl support

Let’s get your route working.

PocketOwl does not require an account. If a station or transfer is not behaving as expected, the checks below solve the most common problems.

Email PocketOwl support

Local folder

Open station settings and select the folder again if macOS says access is unavailable.

Network share

Confirm the Mac is on the required network or VPN, then verify the server, share path, username, and password.

SSH/SFTP

Confirm the server is reachable, the remote path is absolute, and the selected private key or password is valid.

Transfer

Check that your account can write to the destination and that enough storage space is available.

What to include

  • Your PocketOwl version and build number from Settings → About.
  • Your macOS version and the station type: local, network share, or SSH/SFTP.
  • The exact error message and the steps that produced it.
  • Whether the same destination is reachable outside PocketOwl.